It takes an entire team with one shared focus and mission to successfully prepare for the opening of a new hotel or transition of an existing asset. From the moment the shovel hits the ground to the day the ribbon is cut, the process of preparing to operate a new hotel is equally as critical and as complex as it is to build a new building itself. As an owner and operator ourselves, Guest Services, Inc. uses our experience to bring a unique lens to every project we collaborate on. Guest Services, Inc. takes an all hands on deck approach to the pre-opening coordination or transition making sure that every team member from accounting and finance to dining services and IT is in tune every step of the way. When a project is complete, stakeholders want to ensure it runs as effectively and efficiently as possible in order to meet guest expectations, but also to meet pledges and other financial obligations to the community at large.
Through years of first-hand experience, refining of operational plans based on industry best practices, and extensive research on industry trends, Guest Services has created an operational blueprint to not only meet, but exceed, all goals and metrics of performance at any hotel, resort, or lodging property. Via our blend of years of successful service in award-winning hotel and resort operations and condo/community management, as well as a reputation for delivering culinary excellence across the United States, our team stands ready to elevate the visitor experience at any property we assume management of. Leveraging best practices as a premier operating partner of both Hilton and Marriott, coupled with our industry-leading Revenue Management Team, Guest Services, Inc. is positively positioned to drive and maximize revenues for any property across the United States.