About Us

Guest Services is a hospitality management organization that offers clients an extensive suite of services such as staffing, equipment, supplies, and all other forms of operations support. Through partnerships with the National Park Service, many state parks, a variety of prominent hotel and lodging companies, as well as private clients, we manage properties in some of the country’s most acclaimed locations. What started as a government facility food service provider in Washington, DC more than a century ago, has today grown to employ thousands of team members servicing over 35 million guests annually at more than 250 facilities nationwide.


In 1917, Guest Services was created with the goal of providing exceptional guest experiences from dedicated people. By staying committed to our founding principles and humble roots of valuing our team members, clients, and guests above all else, we have earned our reputation as a premier, private hospitality management company in the United States.

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Great service requires excellence at every level. We strive to provide an environment that our team members, and their families, are comfortable in and have all the tools they need to provide outstanding guest experiences.

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Our Planet

Our commitment to social responsibility and the environment is and always will be a top strategic priority for Guest Services. Accountability at all levels of our organization is paramount to understanding what we can improve, how to implement these changes, and then executing the appropriate initiatives. Our programs are designed to reduce our impact on the environment, support local communities, make a stand on social injustices, and evolve to meet unforeseen issues that may arise.

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Health & Safety

Using the latest guidance from regulation agencies, our health and safety department works to maintain a safe and secure environment for all our guests and team members.

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Join Our Team

Competitive benefits, discounted access to all our properties, professional development opportunities, and so much more.

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It’s been 26 years since I walked into the Paradise Inn at Mount Rainier to begin my first job with Guest Services. Great benefits, growth opportunities and a commitment to their employees are just three of many reasons why I chose Guest Services.

- Pam Newlun, Reservations Supervisor at Mt. Rainier National Park Inn and Paradise Inn

Explore Our Client Success Stories

See our goal-oriented strategies in action. Learn how we help our clients achieve operational and performance excellence.

Bear Mountain Inn

Guest Services operates the year-round services at Bear Mountain State Park. The historic Bear Mountain Inn was renovated in 2012 to bring it back to its original splendor and offers…

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Everglades National Park

In 2018, Guest Services, Inc. was awarded the concessions contracts for Everglades National Park by the National Park Service, both at the Flamingo and Everglades City locations. The contracts were…

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Kalea Bay

Inspired by the waters that frame it, Kalea Bay was designed to reflect and respond to the natural elements that envelop this truly unique coastal community. Located west of U.S.…

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