Our day-to-day operations are designed to reflect the latest guidance from all major regulatory agencies and to ensure the safety and security of all guests.

Providing a Safe and Secure Environment

The Safety & Security department is responsible for ensuring that Guest Services units adhere to all company, client, and Occupational Safety and Health Administration (OSHA) policies. Employees are provided with guidance in these areas through monthly webinars, online training courses, intranet articles, and on-site inspections conducted by the Director of Safety & Security (DSS).

Additionally, any incidents regarding theft, employee misconduct, or workplace injuries are investigated by the Safety & Security department. Depending on the outcome of an investigation, Safety & Security will work with the Guest Services Human Resources department or the appropriate law enforcement agency for resolution.

All persons applying for employment with Guest Services undergo a thorough criminal background investigation and, in some cases, a credit history report, which is then reviewed by the DSS for approval or declination of employment.

Employee Resource Groupsn

Food Safety & Sanitation

Guest Services’ comprehensive food safety and sanitation program is designed and implemented to ensure that only safe and wholesome food is served to our guests and fellow employees.

Through an active management approach, we continuously develop an effective and sustainable food safety culture within our organization. We safeguard the food we serve by aligning procedures and policies with the Centers for Disease Control and Prevention (CDC), Food and Drug Administration (FDA), and state and local health department recommendations while incorporating other critical food safety and sanitation elements that include but are not limited to:

  • Vendor Certification
  • HACCP, Operating Standards and Procedures
  • Employee Training Program
  • Food Allergen Certification
  • Food Safety Audits
  • Product Recalls
  • Food Security
  • Crisis Management

Maintaining an effective working relationship with regulatory agencies and industry partners is an invaluable component of our food safety program. These organizations are instrumental in sustaining the proactive element of our food safety.

Our program is frequently evaluated and revised to ensure compliance with regulatory requirements, industry best practices, and our food safety and sanitation mission: reduce or eliminate food safety risks from source to service.

We’ve taken the following actions as part of our food safety and sanitation program:

  • Conducted food safety and sanitation audits
  • Employed robust procedures around cleaning and sanitization
  • Supplied Ecolab products to our operators through our purchasing program
  • Mandated handwashing between tasks
  • Required managers to be ServSafe certified
  • Provided paid sick leave starting on the first day of employment
  • Employed a dedicated Director of Safety and Security as well as a Food Safety & Regulatory Compliance Manager

COVID Response

Outlined in our COVID-19 Transition Re-Opening Manual, we implemented additional precautions in response to the pandemic, which included the following:

  • Expanded leave benefits for employees impacted by COVID-19
  • Increased sanitization of high-touch, high-traffic areas
  • Frequent handwashing procedures
  • Established an internal COVID-19 task force to monitor and provide guidance in real-time
  • Updated communications on website and intranet to understand the steps being taken
  • Removed self-service products at our units
  • Required masks for all employees and guests
  • Limited capacities based on indoor and outdoor gatherings as mandated by the respective jurisdictions
  • Delivered prominent signage and various collateral material throughout our company through our Marketing Department
  • Expansion of self-testing COVID kits
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