Guest Services is governed by a board of trustees, each member of which was selected from the leadership ranks of diverse businesses and industries. The vision and day-to-day operations of our company are the responsibility of extremely experienced and talented executive staff. Together, our leaders ensure that Guest Services continues to drive its mission, preserve its core values, and grow into the next century of our operations.
Mr. Bray is a senior partner at e2Advisors, a consultancy that works with academic institutions and local communities to establish entrepreneurship centers of excellence. He was formerly Lead Venture Mentor for Yale University’s Entrepreneurial Institute, providing counseling and marketing expertise to student venture teams, and recruiting and managing alumni mentors. Mr. Bray previously served as President and CEO of Retail Optimization Inc., a retail technology company serving major grocery and pharmacy customers. Earlier in his career, Mr. Bray served as CEO of Marketing Drive Worldwide, a global marketing services company, and managed marketing campaigns while employed at both Pepsi-Cola and Kraft General Foods. Mr. Bray received his Bachelor’s degree from Yale University, and his Master of Business Administration degree from Harvard University.x
Mr. Daue was elected to the Board of Guest Services in 2013. He has worked in the insurance business for 40 years, and currently serves as Senior Vice President of Willis North America, an affiliate of the third-largest insurance broker in the world. He also serves as Chairman of the Foundation Board of the University of Maryland St. Joseph’s Medical Center and as a Director of The First Tee of Maryland. He is on the Board of Midstate Community Bank and on the Board of Governors of The Baltimore Country Club. For his philanthropic efforts, Mr. Daue has received the St. John the Baptist De La Salle Award from Calvert Hall College; the Archbishop Borders Award from Catholic Charities of Maryland; and was the first recipient of the Heart of the Cup Award given by Special Olympics. He served in the United States Marine Corps from 1968 to 1972.x
Nico Foris was appointed to Chief Executive Officer of Guest Services, Inc. on January 1, 2022. Since joining the Company in 2012, he served in several executive positions including as Chief Financial Officer and Chief Operating Officer. Under his leadership, Foris has cultivated many of the key relationships and growth opportunities throughout the major divisions of the Company, including partnerships with National and State Parks, recreation, hotels and lodging, contract food services, condominium management and senior living. Foris led the acquisition efforts for the Lodge at Breckenridge, Boston Outdoor Recreation and several other strategic projects which has expanded the depth of the overall hospitality portfolio. He was integral in executing the largest transaction in the company’s history with the disposition and sale of Maryland-based Lancaster Foods in 2020, positioning the brand for long term strategic growth among its managed hospitality venues.
Prior to joining Guest Services, Foris started his career within the audit practice at PriceWaterhouseCoopers. While there, he serviced several of the largest and most prominent clients within the banking and capital markets space including Bank of America, PNC, and The Federal Reserve Bank of the United States. He was later promoted to the Organization’s National Office – Securities and Exchange Commission division – where he served as a Senior Manager. Foris was subsequently hired as Chief Financial Officer in 2008 by the Washington Commanders, one of the largest National Football League franchises. Under his tenure there, he was responsible for the financial activities and oversight within the organization.
Mr. Foris holds a B.S. in Accounting from The Pennsylvania State University and is a Certified Public Accountant. He has been involved in several community initiatives including an active role in Guest Services’ Diversity, Equity and Inclusion initiatives and Our Planet sustainability platform, an advisory board member for a youth sport’s start-up company called Soccer Studio, and a member of the AICPA. He created the Guest Services Culinary Forum, a collaborative group of leading chefs exploring improvements within culinary operations, and most recently has been focused on leading the company through the public health crisis. Nico has been on Guest Services’ Board since January 1, 2020. He resides in McLean, Virginia with his wife Heather and three daughters.
See Nico Foris’ profile on LinkedIn.x
Pamela Y. Galloway-Tabb has over 40 years of experience in the food and hospitality industry. She was formerly chief operating officer of conference services for the Freedom Forum AND NEWSEUM. She was formerly the Senior Vice President of Conference and Visitor Services for the Freedom FOrum and Newseum and formerly Vice President of General Services for the Freedom Forum. Prior to joining the Freedom Forum, Ms. Galloway-Tabb was manager of office and meeting services at Gannett Outdoor Co. in New York, and manager of executive services at Gannett Corp. in New York. Prior to joining Gannett Corporate in New York, Ms. Galloway-Tabb was catering sales manager for the Vista International Hotel in Washington, DC. Ms. Galloway-Tabb served as President of the Penn Quarter Neighborhood Association Board of Directors. She served on the board of directors of the Arlington Community Foundation. She also served on the board of directors of the National Cherry Blossom Festival. Ms. Galloway-Tabb was a member of the International Special Events Society and the National Association of Catering Executives. She is also a branded ambassador for Amtrak Acela. Ms. Galloway-Tabb is a 76’ graduate of Marshall University, Huntington, WV.x
Mr. Gabrys joined Guest Services in 1986 as Vice President/Treasurer and served as Chief Executive Officer from 2001 to 2021. Prior to joining Guest Services, Mr. Gabrys served as Senior Vice President of the Washington Commanders and also Treasurer and a member of the Board of Directors of the Baltimore Orioles. He had previously served on the Board of Trustees of Guest Services, as well as Chairman of the Audit Committee while a member of the Board. Prior to that, he was with the public accounting firm of Arthur Andersen and Co. He is a graduate of the University of Notre Dame, a Certified Public Accountant, and is fully accredited as a Certified Hotel Administrator. Mr. Gabrys is a fellow of the Culinary Institute of America and a member of the Finance Committee of its Board of Trustees.x
Jermaine Johnson is regional president for PNC Bank, Greater Washington and Virginia. Johnson is responsible for overseeing all aspects of PNC’s operations in Greater Washington, including Retail Banking, Corporate & Institutional Banking, Wealth Management and community-based activities.
Prior to being named to his current role in August 2020, Johnson was executive vice president and market leader of PNC’s Corporate Banking business for the Greater Washington and Greater Maryland markets. In this role, he led PNC’s middle market, government contracting and large corporate banking segments.
Johnson started his career in banking as a management trainee with Bank of America. During his nearly 25 years in the industry, he has served in a variety of positions in Corporate Banking. He has a general corporate background with companies across a wide-range of industries in-need of cash flow and asset-based financing. Prior to joining PNC in 2005, Johnson was a vice president and portfolio analyst for GE’s Healthcare Financial Services—a commercial finance unit of GE Capital that provided asset-based lending to healthcare facilities throughout the United States. Previously, Johnson was a vice President at Bank of America within the Commercial Banking Group.
Active in the community, Johnson is an executive committee member and treasurer of the Greater Washington Board of Trade, the region’s premier business organization that has represented all industries for over 130 years. He is currently an audit committee member of the March of Dimes, as well as a member of Leadership Fairfax and The Economic Club of Washington, D.C. He previously served as executive committee member of the Leukemia and Lymphoma Society Ball, was the treasurer at Catholics for Housing, an executive committee member of Teach for America and the First Tee Program in Greater Washington.
He is a graduate of James Madison University, with a bachelor’s degree in Finance. Johnson is a graduate of the 2011 class of Leadership Fairfax.x
Susan Kantor has 40 years of experience leading international finance, tax, treasury, risk, compliance, and technology enablement for global services organizations. Most recently she was a National Advisory Partner at PwC where she was responsible for new business development for PwC advisory services. Prior to PwC, she was the Chief Financial and Administrative Officer and Treasurer and served on the board at PRTM Management Consultants, a global operations strategy management consulting firm. In addition to her global finance and operations leadership experience, Ms. Kantor has served as a corporate officer and director on corporate boards and board committees for over 14 years. Earlier in her career Ms. Kantor worked at EY and PwC where she managed financial audits and advised CFOs and Audit Committees on accounting principles and risk mitigation.x
Jan Neuharth, an attorney and author, is the chair and CEO of the Freedom Forum and trustee of the Newseum and Newseum Institute. She is the founder of Paper Chase Farms, Inc., an equestrian company established in 1985 in Middleburg, Virginia, where she continues to serve as director of marketing for the retail area and editorial director of the publishing division. Prior to establishing Paper Chase Farms, Ms. Neuharth practiced law with Paul, Hastings, Janofsky and Walker in Los Angeles, worked as a press assistant for Sen. Howard Baker in Washington, DC, and conducted political polling for Louis Harris International in London.
Ms. Neuharth is an active member of the California Bar, and admitted as an Attorney and Counselor of the United States Supreme Court. She earned a bachelor’s degree from the University of Florida, a juris doctorate from Vanderbilt University School of Law, and was awarded an honorary doctor of humane letters from the University of South Dakota. Ms. Neuharth serves on the boards of several non-profit, corporate, and community organizations and is the former chair of the Vanderbilt Law School National Council. She is the author of the award-winning Hunt Country Suspense series.x
Laura Sherman, CAM, Assistant Vice President, Hospitality Division. Laura joined Guest Services in 2009 supporting and leading multiple projects, properties and various efforts within the Hospitality Division. Before joining Guest Services, she spent 22 years in leadership and management roles overseeing several Hilton brands including the Doubletree Hotels as General Manager in Orlando, Boca Raton, Atlanta, and several other cities. She is a graduate of Stockton University with a Bachelor of Science in Accounting and Finance. She is credentialed as a Community Association Manager in Florida and has served for 17 years as part of the Executive Committee of Central Florida Hotel and Lodging Association. Laura is a Skal Orlando and Southwest Florida member. She was Rotary International’s past president.x
Stoltzfus joins Guest Services with nearly 20 years of experience in the business and technology industries.
Stoltzfus has attained diverse skills across different industries, including technology, financial, and entertainment services. Previously, as Chief Financial Officer of Fundation Group LLC, a technology services and specialty finance company, he led a variety of business operational functions and initiated new partnerships for the company’s growth. Stoltzfus delivered excellent customer service to public and private companies alike at PricewaterhouseCoopers LLP and led financial and stadium ticket operations during his tenure at the Washington Commanders.
Stoltzfus holds a Bachelor of Business Administration in Accounting from James Madison University.x
Michael Suk, MD JD MPH FACS is currently Chief Physician Officer of Geisinger System Services and System Wide Chairman of the Geisinger Musculoskeletal Institute for the renowned Geisinger Health System based in Danville, PA. In these capacities, Dr. Suk provides clinical leadership over 12 diverse hospital platforms including 1 Level I and 3 level II trauma centers representing over 100 employed and non-employed surgeons and the shared services including facilities management and care support services including the system’s $1 BN enterprise supply chain and pharmacy division. Dr. Suk also serves as a member of Board of Directors for the Keystone Accountable Care Organization serving Central Pennsylvania. Dr. Suk is on the editorial board for several orthopaedic journals, is the author of numerous scientific articles, and is the lead author of a landmark textbook on orthopaedic outcomes measures and instruments. Dr. Suk, who is also an attorney, is frequently asked to speak on the interface between law and medicine and has received numerous awards for leadership and public service.
Dr. Suk was selected as a White House Fellow by President George W. Bush and served as Special Assistant to Secretary Gale A. Norton at the U.S. Department of the Interior. With her, he co-authored the article entitled “America’s Public Lands and Waters: Gateway to Better Health?” based on his belief that simple outdoor activities such as hiking, biking and camping on public lands and waters can serve as a gateway to a healthier lifestyle.
Dr. Suk has previouslty served on the Board of Directors of America on the Move, the American Hiking Society and the non-profit national coordinating body to develop a National Plan for Physical Activity. He is a member of the Board of Directors for the American Medical Political Action Committee (AMPAC) and was most recently a 2017 Baldridge Executive Fellow. Dr. Suk received a B.A. in History from Carleton College and subsequently attended the University of Illinois College of Medicine, and the Boston University School of Law and School of Public Health.x
Barry Trice joined Guest Services in 1997 and has over 33 years of hotel, dining, condominium, and recreation management experience. He oversees Guest Services’ lodging operations such as the award-winning DoubleTree Suites by Hilton-Naples, Mount Rainier National Park, Big Sur State Park, Bear Mountain State Park, and several condo hotels.
Trice directs dining operations at unique establishments that include colleges, restaurants, museums and upscale senior living facilities. His experience ranges from limited service to Four-Diamond hotels.x
Douglas Verner joined Guest Services in October 2001. He previously served as Sr. Vice President, General Counsel and Secretary for Sunburst Hospitality Corporation, an NYSE-listed company in Silver Spring, Maryland.
Verner has extensive expertise in a broad range of areas relating to hotel ownership and operations, including employment, franchising, corporate transactions, real estate, litigation, securities, and risk management.
He graduated from Haverford College and received his law degree from the University of Oregon School of Law.x
Mr. Vogel most recently served as the regional director of the National Park Service’s Interior Region 2 where he oversaw operations for 73 parks and multiple programs in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Puerto Rico and the U.S. Virgin Islands. Before joining the Southeast Region, Mr. Vogel was the regional director in the National Capital Region, where he led more than 70 park locations. Prior to this assignment he served as Superintendent of the National Mall and Memorial Parks where he directed the reconstruction of the Lincoln Memorial Reflecting Pool, the opening of the Martin Luther King Memorial, the repair and reopening of the earthquake-damaged Washington Monument, and planned and implemented the 50th anniversary of the March on Washington and two presidential inaugurations.
Over his career, Mr. Vogel has served in parks across the country including serving as Deputy Superintendent of Grand Teton National Park in Wyoming, as Superintendent at Cape Lookout National Seashore in North Carolina, as Superintendent at Guilford Courthouse National Military Park in North Carolina, as Chief of Visitor Services at Allegheny Portage Railroad National Historic Site and Johnstown Flood National Memorial in Pennsylvania and at Fort Frederica National Monument in Georgia, and as assistant chief of interpretation at Bryce Canyon National Park in Utah.
Mr. Vogel also served as a member of the NPS National Leadership Council, NPS Development Advisory Board, and the Eastern National Advisory Board. He is a native of Cape Girardeau, Mo., and is a graduate of the University of Tennessee with a bachelor of science in natural resource management. Mr. Vogel and his wife, Janice, reside in Fernandina Beach Florida.x
Rick Wayland joined Guest Services in 2008, as Director, D.C. Metro Recreation and Dining Services; he was promoted to Assistant Vice President in 2010 and Vice President in 2011.
Wayland brings 28 years of management experience in the hospitality industry throughout the Metropolitan Washington, D.C., area, spanning the business dining, government and military dining, school dining, retail operations, and vending industry segments. He is a graduate of Virginia Tech with a B.S. in Psychology.