Guest Services is governed by a board of trustees, each member of which was selected from the leadership ranks of diverse businesses and industries. The vision and day-to-day operations of our company are the responsibility of extremely experienced and talented executive staff. Together, our leaders ensure that Guest Services continues to drive its mission, preserve its core values, and grow into the next century of our operations.


Nico Foris

Gerard T. Gabrys CHA CPA

Pam Galloway-Tabb

Garth Graham

Jim Hall

D. Jermaine Johnson

Susan Kantor

Liz Rhode

Laura Sherman

Daniel Stoltzfus

Rodney Taylor

Barry G. Trice

Douglas H. Verner

Bob Vogel

Rick Wayland


Robert Bates | District Executive Chef

Russell Baratz | District Manager, Food Service

Redouane Benkamsal | Area Manager, Food Service

Chris Bloyer | Director of Operations

William Briggs | Director of Safety & Security, Corporate

Marcia Carey | Manager, Food Safety & Regulatory Compliance

Kristine Coe | Director of Systems Development and Applications

Trina Cunningham | Controller, Corporate

Joana Vasilescu | Director, Condominiums & Property Management

Donna Dawson | Corporate Controller, Hospitality

Robert Douglas | Senior Director of Purchasing, Corporate

Brandy Frederich | Senior Director of Operations, Hospitality

Jennifer Gafford | Director of Human Resources, Corporate

Heather Guay Yoo | Senior Director of Business Development, Corporate

Paulette Lassiter | District Manager, Food Service

Jennifer Miller | Director of Revenue Management, Hospitality

Derek Nottingham | District Manager, Food Service

Ruth Liliana Ochoa | Director of Internal Audit, Corporate

Joe Piccioni | Area Manager, Recreation

Jeffrey Ritter | Senior Director of Compliance, Corporate

Oscar Rodriguez | Area Manager, Food Service

Elizabeth Rogers | Divisional Director, Corporate

Dave Schall | Creative Director, Corporate

Matt Smith | Area Manager, Recreation

Kat Summers | Director of Digital Marketing, Corporate

Angie Thurston | Director of Information Technology

Joe Van Hooser | Area Manager, Food Service

LaJuana Warren | Director of Diversity, Equity and Inclusion, Corporate

Addis Worku | District Manager, Retail

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