Guest Services has been setting industry standards for food service, hotel and lodging, resorts, leisure services, and general hospitality management for decades. What began as a sole-source food service supplier for government facilities in 1917 has expanded into a sophisticated multi-service provider reaching virtually every corner of the United States and every facet of the hospitality management industry.
As our capabilities and outstanding reputation have grown, so has our lodging portfolio. This has been possible through our partnerships with the National Park Service and state park historic hotels, as well as branded hotels from our international partners: Hilton, Hyatt and Marriott. When Guest Services branched out into the private sector in the 1970s, we quickly won contracts to provide food service for prestigious law firms and large government contractors, senior living communities, museums, schools, and colleges.
The organization’s recreation services also greatly expanded with the addition of marinas, boathouses, golf courses, and ski operations. Our rapid growth, breadth of industry experience, and blossoming reputation for personalized service have most recently earned us contracts for full-service management of condominium communities, which has become a hallmark of our hospitality portfolio.
Today, our geographic reach encompasses over 25 states along the East Coast and the Midwest, as well as California, Nevada, Arizona, and Washington. Through constant innovation, diverse culinary and hospitality capabilities, and passion for excellent service, our expansion strategy is tactically designed for continuous modernization parallel to burgeoning hospitality services and industries.
We provide the ideal resident experience at our condominium communities through acclaimed hospitality, excellent staffing, and efficient management. Some of our concierge offerings include customized resident services programs, social event coordination, maintenance crews, as well as 24-hour emergency response and security. Our flexible approach to condominium management as well as our experienced corporate leadership has helped position our properties to deliver best-in-class hospitality for residents who have come to expect excellence.
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Our culinary teams work with home office specialists to maintain a delicious and healthy combination of menu items. We provide locally sourced goods and offerings as often as possible while supporting local bakeries, breweries, and other small businesses wherever we can. We also provide all the necessary resources to run a great establishment including equipment, staff, menus and other collateral, as well as teams for coordinating special events and celebrations.
From snow-capped mountain tops to white sand beaches, we offer top-tier lodging in some of the country’s most unique and awe-inspiring destinations. This industry is an intersection of everything we do best including exquisite dining, customer-friendly retail, modern guest rooms, awesome recreation options, and many more world-class services. The only characteristic as adored as the locations we operate in is the warm hospitality we provide there.
Many of our recreation teams have been operating for more than 20 years. They know the area, the people, and how to help guests have the time of their lives. We offer an array of classics such as kayaks, paddleboards, canoes, Jon boats, as well as bikes, and much more. We also feature special classes like SUP Yoga, special events like live music with food trucks, as well as incredible boat tours and ferry rides.
Much like all our services, we customize our retail offerings to match the property’s business strategy, cater toward its natural surroundings, and incorporate local businesses whenever possible. We work with every client to create an entirely unique and welcoming storefront for guests to conveniently find whatever site memorabilia or merchandise they're looking for. We also incorporate ecommerce options wherever possible, helping many properties evolve into the modern age.
Since the 1970s, we have proudly provided the tools needed to effectively maintain and optimize residents living in Independent Living, Assisted Living, and Memory Care communities. Our specialized training programs emphasize culture, integrity, empathy, relationships, and service. Today’s clients are active, knowledgeable about nutrition, focused on the many, and often complex, aspects of their wellbeing. They deserve nothing less than exceptional care.