Our team members are dedicated to providing outstanding service, and Guest Services management does everything it can to recognize, nurture, develop, and reward them.
Since the inception of Guest Services, we’ve focused on providing great hospitality. B We’ve made this possible by creating an environment in which excellent team members can thrive, and by hiring people who will capitalize on the opportunity to do just that. Our Corporate Human Resources Team is a diverse department of individuals that oversees all aspects of Human Resources, including Talent Acquisition, Benefits, Employee Relations, Training, and more. Its priority is to ensure an outstanding employee experience from job application submission through retirement and everything in between.
Guest Services maintains a sophisticated Applicant Tracking System (ATS) and Learning Management System (LMS) to provide optimal resources for building and maintaining our teams. Because we are a national corporation with a local focus, our systems are designed to constantly provide us with feedback from the field that enables us to make frequent improvements.
We’ve developed successful partnerships with job distribution software company, Broadbean, as well as with various career websites such as CareerBuilder, CoolWorks, and Workamper, leading to increased applicant traffic and brand recognition on our job posts. Our partnership with the Seasonal Human Resources Association (SHRA) supports our evaluation and updating of recruitment and retention strategies for seasonal operations.