DoubleTree Naples Wins Q2 2025 Make It Right Award for Excellence in Guest Care
September 17, 2025 | Property Spotlights
DoubleTree Suites by Hilton Hotel Naples earned the Q2 2025 DoubleTree Make It Right Award for U.S./Canada hotels under 224 rooms, recognizing excellence in service quality, Hilton Honors appreciation, problem resolution, and cleanliness. The brand’s announcement highlights Naples as the Q2 winner and celebrates teams that lead with heart and ‘CARE’ (Creating A Rewarding Experience).
“We have focused a lot on training and each team member’s role in delivering a great stay to our guests,” said Jennifer Robbins, General Manager. “We work to foster a culture of teamwork balanced with ownership and genuine care. We empower our team members and ensure they have the knowledge and resources to make it right for the guest.”
Guest feedback is central to how the team learns and improves. “We share reviews and feedback, both complimentary and constructive, to celebrate our successes and identify areas of opportunity,” Jennifer said.
The recognition reflects the pride and commitment of the Naples team. “Our team takes great pride in the property and delivering a memorable stay to every guest,” Robbins added. “To be recognized as the Q2 MIR Award winner, 225 rooms and under, celebrates the team’s collective efforts and shows that the work they do every day to make our guests feel welcomed and appreciated makes a real difference.”
Looking ahead, Naples is building on this momentum. “While we have specific goals for property improvements, we will continue to prioritize problem resolution and guest experience,” Robbins said. “Q3 is a slower time for our area, and we have used the time to complete projects and training. We look forward to busier times and increased occupancies. We will be hiring new team members and will focus on harmonized training and building on the strong team that is in place.”