DoubleTree by Hilton Naples Wins Award of Excellence
May 17, 2023 | Uncategorized
Congratulations to the DoubleTree by Hilton Naples Team for Winning Another Award of Excellence!
Post-Renovation Success: Enhancing Our Product and Service Experience
Recognizing the need to stay competitive in the high-end market, Guest Services recently invested approximately $7.5 million to reinvigorate our DoubleTree hotel. This transformation was driven by the desire to align the quality of our product with the exceptional service we provide. It has been a resounding success, and the DoubleTree team takes pride in the positive feedback and recognition received from guests.
The revamped rooms now offer a complete package experience that truly reflects the high service levels we strive for. The immediate impact on key performance indicators, such as increased revenue per available room (RevPAR), higher occupancy rates, and improved average daily rate (ADR), demonstrates the remarkable return on investment.
During this renovation period, the DoubleTree team also embarked on the task of rebuilding their culture and synergy. And, we are thrilled to announce the addition of another prestigious accolade to DoubleTree Naples’ collection—the DoubleTree Award of Excellence. This marks the 14th time their team has received this distinguished honor. It is a clear indicator of their progress and signifies a return to the exceptional service and strong team dynamics they continuously strive to maintain and improve.
“While I don’t think we are back to where we were in the past, this award is a strong indicator that we’re headed in the right direction. Not only with our product but with our service and our team,” says Jennifer Robbins, General Manager.
“So, it means a lot to the team members who have been here through the challenging times, and for our new team members, I think it gives them a lot of pride in the place they work being regarded so highly in a competitive industry.”
We extend our heartfelt congratulations to all team members who have contributed to this achievement. Thank you for your continued dedication and valuable contributions to this success!