Category Archives: Team Member Spotlights

Culinary Excellence Shines as Sous Chef Chanica Massey Wins the 2025 Recipe Contest

Inspiration Rooted in Family and Tradition

When Chanica Massey joined Guest Services, Inc. at Hogan Lovells, one of the first things that stood out to her, aside from weekends off, was the company’s logo and its founding year, 1917. That year held special meaning for her; it was also the year her grandmother was born. “She was the primary influence on my culinary journey,” Chanica shared. “Everything I do in the kitchen ties back to the lessons she taught me about simplicity and focus.”

When this year’s internal Culinary Recipe Contest was announced with pineapple as the theme ingredient, Chanica’s ideas first leaned toward savory dishes. Reflecting on her time in Maui, she thought of the island flavors she had learned there. But her inspiration soon took a sentimental turn.

“I remembered my grandmother’s incredible pineapple upside-down cake,” she said. “At first, I thought it might not have enough of a ‘wow’ factor on its own, so I reimagined it as a cheesecake. Still, I couldn’t let go of the cake idea entirely, so I decided to make both.”

Her final creation, a duo of mini charred pineapple cheesecake and spiced pineapple bundt cake, beautifully captured both refinement and nostalgia. “The cheesecake represents balance and elegance, while the bundt cake pays homage to tradition and comfort, two elements that capture both my grandmother’s spirit and the warmth pineapple represents.”

Crafting the Perfect Combination

Once Chanica decided on her pair of pineapple desserts, she focused on how to elevate the fruit’s natural flavor. “Since it was the fall season, I wanted to incorporate warm spices—but that alone didn’t feel quite special enough,” she explained. “Then it hit me, charring the pineapple would bring out its natural sugars and deepen the flavor.”

She collaborated closely with Pastry Chef Yolanda Escobar, whose precision reminded Chanica of baking with her grandmother. “Yolanda can practically predict measurements by heart,” she said. “Scaling down her large-batch recipes tested my culinary math skills, but once we got it right, adjusting the flavors became much easier.”

For presentation, Chanica designed both desserts to showcase all five key elements of a well-rounded dish while keeping them elegant and efficient for large-scale service. “Since it was Breast Cancer Awareness Month, we incorporated touches of pink as a tribute to my other grandmother, Nana Herrick, who is a breast cancer survivor,” she added.

A Celebration of Teamwork and Passion

For Chanica, being named the 2025 Culinary Recipe Contest winner is a reflection of teamwork and creativity. “This recognition means the world to me—it’s a reflection of the teamwork, creativity, and support that thrive in my kitchen every day,” she said.

Her advice for next year’s participants: “Be confident, have fun, and involve your team. Culinary creativity is never a solo act—it’s a team effort, and that collaboration often leads to the most meaningful results.”

Chanica’s win is a testament to her talent and dedication, perfectly capturing the spirit of hospitality and warmth that the pineapple represents. “This win encourages me to keep blending nostalgia with innovation—continuing to grow as a chef while honoring where I started.”

Team Member Spotlight: Brad Rowland-Aaron Shares His Journey of Authenticity and Adventure

From the Midwest to the Everglades

For Brad Rowland-Aaron, Lodge Manager at Flamingo Everglades, being featured in Shondaland’s “LGBTQ+ People Who Said Yes to Celebrating Themselves” was a reflection of a life defined by courage, authenticity, and a willingness to say yes to new adventures.

Born in Ohio and raised in Evansville, Indiana, Brad never imagined he would one day live and work among the mangroves of the Florida Everglades. He studied hospital administration, following a family tradition rooted in medical professions, before taking a leap into hospitality. What began as a change of direction turned into a lifelong passion for helping others in a new way, through experiences that connect people to nature, comfort, and one another.

A Career Built on Curiosity and Courage

Brad’s career took him across the country, from managing hotels with Marriott to spending eight summers in Glacier National Park. Between seasons, he worked at renowned destinations such as Sun Valley, Idaho, and Snowshoe Mountain in West Virginia. Each move brought new lessons, lasting friendships, and a deeper appreciation for the unique rhythm of hospitality within national parks.

Eventually, the constant travel inspired Brad to look for a more permanent home, somewhere he could build community while staying connected to the natural beauty that first drew him to the industry. That search led him to the Everglades, where he now helps manage operations at the Flamingo Lodge, a project that blends modern comfort with the wild spirit of the Everglades National Park.

Saying “Yes” to Representation and Visibility

Brad’s inclusion in Shondaland’s national feature came through a partnership with the Greater Miami Convention and Visitors Bureau, highlighting Guest Services’ dedication to diversity and representation across its properties. When asked why he said yes to sharing his story, Brad explained that he wanted others to see that opportunity knows no boundaries.

His openness about identity and leadership reflects not only his personal strength but also the inclusive culture that Guest Services continues to foster. “It aligns with everything we’re striving for at Guest Services and the Park Service,” he shared during his interview. “Both are incredibly welcoming and diverse, and that’s what makes this work meaningful.”

Authenticity as a Way of Leading

Brad’s journey is a reminder that living authentically, both personally and professionally, can lead to powerful outcomes. His story stands as a reflection of Guest Services’ ongoing commitment to inclusion, opportunity, and embracing the individuality of every team member.

Celebrating the Retirement of Rod Taylor, Vice President of Operations

Guest Services, Inc. is proud to celebrate the retirement of Rod Taylor, Vice President of Operations, whose remarkable leadership has shaped our company’s success within the National Park Service portfolio. Rod has been an integral part of Guest Services, overseeing many of our National Park Service contracts, most notably those within the Lake Mead National Recreation Area.

Throughout his tenure, he has been a mentor to many, built an outstanding team, and played a key role in securing two major long-term contract renewals at Cottonwood Cove and Black Canyon/Willow Beach. After decades of leadership with Forever Resorts, Rod brought his expertise and steady hand to Guest Services, guiding our transition into Lake Mead with professionalism and dedication.

While Rod officially retires at the end of September, we are delighted that he will continue to lend his experience to Guest Services through special project management support at our Lake Mead sites next year.

Please join us in congratulating Rod on an exceptional career and wishing him the very best in his next chapter with his wife, Julie. We know he will enjoy more time on his favorite hobbies, including restoring hot rods, boating, and cheering on his favorite teams.

Reflections from Leadership and Colleagues

Nico Foris, CEO

“It was truly a pleasure working with Rod over the past seven years. Rod consistently demonstrated exceptional leadership, integrity, and professionalism. His strong work ethic, thoughtful mentorship, and deep understanding of operations set the highest standard across our hospitality division. His commitment to excellence and care for both people and performance earned the respect of clients, employees, and guests. Rod has made such a positive impact on the organization, and I am so happy to have had the privilege of working with him.”

Brandy Frederich, Vice President of Hospitality

“Rod has been a humble and thoughtful leader, someone who truly understands both the mechanics and the dynamics of the workplace. I’ve appreciated the stories, humor, and steady perspective shared along the way. It’s been a pleasure working with you. It’s an honor to follow in your footsteps and help carry forward the region you’ve led with such steady guidance and integrity. I hope to honor your accomplishments and continue the momentum you’ve built, keeping the team strong, relevant, and proud of the work we do every day. Wishing you and Julie every happiness in this next chapter. May your days ahead be filled with the hum of engines, the sparkle of the water, and the joy of doing what you love most. Happy trails and anchors away.”

Lisa Duncan, Senior Director of Operations

“Working with Rod Taylor has been one of the highlights of my time with Guest Services. From the day I joined the company as General Manager at Temple Bar, Rod has been an incredible mentor. He’s always been willing to share his guidance, insight, and a good story or two from his many years in the marina world. From teaching me how to put a budget together to explaining how marinas move, Rod’s patience, leadership, and sense of humor have left a lasting mark on all of us who’ve had the privilege to work with him. I wish him all the best in retirement and hope he enjoys finally getting back to work on his hot rod.”

Thank you, Rod, for your many years of leadership, mentorship, and dedication to Guest Services, Inc. Your legacy will continue to guide and inspire our teams for years to come. We wish you all the best in your well-earned retirement.