For Shelly and Roy Moore, Willow Beach has always been more than just a campground, it is their happy place. Before living and working here, they called it their hideout, a quiet stretch along the Colorado River where they could escape the hustle and bustle of daily life. Eight years ago, a two-week getaway turned into something life-changing.

“When we arrived at Willow Beach, we encountered the camp host at the time, Mike,” Shelly recalls. “My husband jokingly asked, ‘How do you get a job like this?’ And somehow, within the two weeks we were offered the position, we did all the paperwork, and were back to Reno to pack up our house, put in my two-week notice at work, and told our family we were moving to Willow Beach for a year to try out this thing called camp hosting.” What was supposed to be a one-year trial has become their life’s calling. Today, they continue to welcome travelers and adventurers from around the world, all drawn to the emerald waters and serenity just down the road from Las Vegas.

“Entire facility was the cleanest and best maintained we have ever seen. The host Roy and Shelly were extremely hospitable and shared their knowledge of the area and places to see. They made our stay absolutely wonderful. They are the best campground hosts you will ever find.”

– Campground Guest, August 2025

Roles with Heart

Shelly serves as camp host, caring for the campground by making sure that every site is cleaned and ready for the next camper and that the restrooms, showers, and laundry are sparkling clean. “My husband, Roy, is the maintenance supervisor; he is responsible for all maintenance on the property, not only in the campground, but for all of Willow Beach. He handles everything from the smallest thing, like changing out light bulbs, to the big projects of landscaping and trimming grass and trees. All the extras that make Willow shine above the rest,” she explains.

Together, they go beyond the basics, often spending their own time sharing advice on the best fishing spots, hiking trails, and wildlife viewing areas. “Even on our days off or after hours, we are always out helping campers, talking to them, hearing their stories and sharing ours, offering advice on the best fishing spots or where the best hiking trails are. Just interacting with the campers we come in contact with and giving them more insight into Willow Beach.” Their dedication shines through in the reviews that praise Roy’s willingness to go the extra mile and the couple’s passion for making sure every camper has the best experience possible.

Creating Lasting Connections

In their eight years at Willow Beach, Shelly and Roy have met people from all walks of life. “A lot of them are telling us that the reason they do return is because of us. That really makes your heart smile,” Shelly says. They especially look forward to the busy season from October through April when snowbirds stay for months at a time. “We call them our Willow Beach family. We get together and BBQ and tell stories and spend time together. Not because it is our job, but because we enjoy the people and we love what we do. Christmas and Thanksgiving potlucks are my favorite; everyone is welcome.”

“Campgrounds were the cleanest and best maintained we have ever seen. Campground hosts were absolutely awesome. Very professional, friendly, hospitable and knowledgeable. They were very helpful and answered dozens of our questions about the area. It was our first time there and they took very good care of us, enhancing our outdoor experience. We will definitely be coming back!”

– Campground Guest, June 2025

Advice for Future Camp Hosts

Shelly often hears from people who dream of camp hosting. “A lot of them say it is something that they really have always wanted to do. And I just say if you love working with people, you love being outdoors, camp hosting can be so fulfilling, just do it.” Eight years after taking a chance on their hideout, Shelly and Roy continue to bring joy, comfort, and a sense of belonging to everyone who passes through Willow Beach. Their story is a reminder that sometimes, what begins as a temporary getaway can become the adventure of a lifetime.

Thank you, Shelly and Roy, for your hard work and commitment to excellence!

After nearly two decades of leadership at Guest Services, Rick Wayland is retiring from his role as Vice President of Contract Food Services and Operations. Rick joined the company in 2008 as Director of D.C. Metro Recreation and Dining Services, was promoted to Assistant Vice President in 2010, and then Vice President in 2011.

With a B.S. in Psychology from Virginia Tech and 28 years of experience in hospitality management across business dining, government and military dining, school dining, retail operations, and vending, Rick brought a wealth of expertise and heart to every initiative. His dedication to operational excellence, team development, and relationship-building has shaped the Contract Food Services division into a lasting legacy of quality and care.

As he steps into this next chapter, Rick leaves behind not just a strong foundation for future success, but also a lasting impact on the many lives he touched. Below are words of appreciation and celebration from his colleagues and friends.

Nico Foris, CEO:

“After 17 years of dedicated service, Rick Wayland, our Vice President of Contract Food Services and Operations, is embarking on a well-earned retirement. Since joining the company in September 2008, Rick has been a driving force in building and leading exceptional operations within his portfolio. His commitment to putting people first, mentoring team members, and cultivating strong, lasting relationships with our partners has left a lasting legacy.

Rick’s leadership has not only shaped the success of our contract food services division but also laid a strong foundation for its future. We are excited for Rick and his wife, Cindy, as they look forward to spending more time traveling, gardening, and enjoying their children and grandchildren. We extend our heartfelt gratitude for all he has contributed and wish him nothing but the best in this next chapter.”

Paulette Lassiter, Director of Food and Beverage Operations

“Retirement is the beginning of a new adventure. May your days ahead be filled with happiness and contentment. Your leadership has left a lasting mark on Guest Services Inc. and my career. It has been an honor working under your leadership. Enjoy your new chapter—you deserve all the happiness in the world. – Paulette (aka ‘young lady’)”

Redouane Benkamsal, Area Manager, Food Service

“I’ve had the honor of working with Mr. Rick Wayland on and off for over 25 years across different companies, and I can truly say he’s been one of the most influential people in my professional life. His kindness, professionalism, and genuine desire to help others grow have left a lasting impact on everyone fortunate enough to work with him. He’s always been the kind of leader who encourages and supports those looking to climb the career ladder, never hesitating to offer guidance or lend a hand.

As he steps into retirement, I want to wish him all the happiness and fulfillment this next chapter can bring. Thankfully, since we both live in the same city, I know this isn’t goodbye and I’m looking forward to many more conversations and laughs in the years to come.

Congratulations on a well-earned retirement.”

Addis Worku, Director of Retail Operations

“Rick Wayland—a leader of our division. He has been an exceptional leader and a mentor to me, and I am going to miss working with him tremendously! His genuine kindness, his down-to-earth caring nature, and willingness to listen attentively made him a beloved figure in our division. He had a unique ability to balance empathy with high expectations, and his guidance helped me grow both professionally and personally. I will always be grateful for the opportunity to have worked under his leadership.

I am grateful for the fond memories and wish him all the best in the next phase of his journey… we call life.”

Oscar Rodriguez, Director of Purchasing

“I’ve had the honor of working alongside Rick for over 30 years, and I can honestly say he’s been one of the most influential people in my professional life. He has not only been my boss but also my mentor and friend. His kindness, professionalism, and genuine desire to help others grow have left a lasting impact on everyone fortunate enough to work with him.

Rick has always been the kind of leader who encourages and supports those striving to advance in their careers, never hesitating to offer guidance, lend a hand, or simply listen. He led by example every step of the way, demonstrating what it means to lead with integrity, humility, and heart. I don’t think he fully realizes the impact he’s had on my career, but I can say without hesitation that I wouldn’t be where I am today without his support and example.

As he steps into retirement, I want to wish him all the happiness and fulfillment this next chapter has to offer. Thankfully, since we both live in the same state, I know this isn’t goodbye. I’m looking forward to many more conversations, laughs, and, without a doubt, getting together for meals and cookouts as often as possible.

Congratulations, Rick!”

On behalf of all of us at Guest Services, thank you, Rick, for your years of extraordinary leadership, unwavering dedication, and the lasting impact you’ve made on our company and culture.

Following the recent announcement of four key promotions within our Operations Division, Guest Services, Inc. is proud to continue recognizing the outstanding talent driving our company forward. This latest round of promotions highlights rising leaders across our Hospitality Services and Condominium & Property Management Divisions, each bringing energy, dedication, and deep expertise to their new roles.

“At Guest Services, our success is driven by the passion, integrity, and ingenuity of our team,” said Nico Foris, Chief Executive Officer. “These team members exemplify our core values and have earned the trust of both clients and colleagues through their hard work and leadership. We are thrilled to see them take on new challenges as we continue to expand our portfolio and services.”

Hospitality Services Division

Jesse Askew has been promoted from General Manager of the Lodge at Wakulla Springs to Area Manager, overseeing multiple Florida State Park properties. At Wakulla, Jesse led the revitalization of the historic lodge, helping restore its standing as a premier destination within the Florida State Park system. Previously, Jesse served as General Manager at Regal Palms, where she managed the clubhouse and 598 townhomes.

“Guest Services has been the bulk of my hospitality career. I even left for a year and came back because I saw what type of company it was,” said Jesse. “What excites me most is watching others grow their confidence in their roles and seeing our Guest Services family continue to expand.”

Chad Taylor has been promoted from Director of Marketing and Guest Experience at Lake Mead to Director of Operations under Brandy Frederich. In this role, Chad will take on strategic oversight and operational planning for Stehekin, Silver Falls, and Lake Roosevelt, while continuing to support marketing efforts across multiple properties.

“I never imagined I’d work for a corporation, but Guest Services changed my perspective,” said Chad. “This is a company that genuinely listens to its people and walks the talk, even during the toughest times. I’m honored to help shape the culture that has already given me so much.”

Kevin Rude has been promoted from Business Manager at Lake Mead to Regional Business Analyst, reporting to Brandy Frederich. Kevin will support properties across the Pacific Northwest by analyzing operational data and uncovering business insights that inform strategic planning.

“It’s been quite the adventure. From starting as Rod Taylor’s executive assistant to now supporting our incredible West Coast operations teams,” said Kevin. “Thanks to mentors like Rod and Brandy, I’ve grown in ways I never imagined. Guest Services isn’t just a job—it’s about creating memorable experiences and leaving a positive impact.”

Condominium & Property Management Division

Ethan Loschiavo has been promoted from District Manager to Managing Director of The Marbella, one of Guest Services’ flagship luxury condominium properties. Ethan’s leadership across several sites, including the successful launch of Kalea Bay, has positioned him as a key force in the division’s continued excellence.

“This next chapter with The Marbella is both a privilege and a responsibility,” said Ethan. “With its unique blend of luxury living and community care, I look forward to leading this vibrant property alongside an incredible team of dedicated professionals.”

Karla Thurkettke has been promoted from General Manager of Stratford to District Manager. Her outstanding service delivery has earned the trust of residents and board members alike and has elevated Guest Services’ reputation within the communities she has supported.

“Working with the support structure at Guest Services has allowed me to strengthen so many core skills,” said Karla. “In this new role, I’m excited to share those lessons and support our teams through growth and challenges.”

Please join us in congratulating these talented individuals on their well-earned promotions and continued commitment to excellence!