Team Member Spotlight: Brad Rowland-Aaron Shares His Journey of Authenticity and Adventure
October 21, 2025 | Team Member Spotlights
From the Midwest to the Everglades
For Brad Rowland-Aaron, Lodge Manager at Flamingo Everglades, being featured in Shondaland’s “LGBTQ+ People Who Said Yes to Celebrating Themselves” was a reflection of a life defined by courage, authenticity, and a willingness to say yes to new adventures.
Born in Ohio and raised in Evansville, Indiana, Brad never imagined he would one day live and work among the mangroves of the Florida Everglades. He studied hospital administration, following a family tradition rooted in medical professions, before taking a leap into hospitality. What began as a change of direction turned into a lifelong passion for helping others in a new way, through experiences that connect people to nature, comfort, and one another.
A Career Built on Curiosity and Courage
Brad’s career took him across the country, from managing hotels with Marriott to spending eight summers in Glacier National Park. Between seasons, he worked at renowned destinations such as Sun Valley, Idaho, and Snowshoe Mountain in West Virginia. Each move brought new lessons, lasting friendships, and a deeper appreciation for the unique rhythm of hospitality within national parks.
Eventually, the constant travel inspired Brad to look for a more permanent home, somewhere he could build community while staying connected to the natural beauty that first drew him to the industry. That search led him to the Everglades, where he now helps manage operations at the Flamingo Lodge, a project that blends modern comfort with the wild spirit of the Everglades National Park.
Saying “Yes” to Representation and Visibility
Brad’s inclusion in Shondaland’s national feature came through a partnership with the Greater Miami Convention and Visitors Bureau, highlighting Guest Services’ dedication to diversity and representation across its properties. When asked why he said yes to sharing his story, Brad explained that he wanted others to see that opportunity knows no boundaries.
His openness about identity and leadership reflects not only his personal strength but also the inclusive culture that Guest Services continues to foster. “It aligns with everything we’re striving for at Guest Services and the Park Service,” he shared during his interview. “Both are incredibly welcoming and diverse, and that’s what makes this work meaningful.”
Authenticity as a Way of Leading
Brad’s journey is a reminder that living authentically, both personally and professionally, can lead to powerful outcomes. His story stands as a reflection of Guest Services’ ongoing commitment to inclusion, opportunity, and embracing the individuality of every team member.