Author Archives: Quinn Pochekailo

DoubleTree by Hilton Naples Wins Award of Excellence

Congratulations to the DoubleTree by Hilton Naples Team for Winning Another Award of Excellence!

Post-Renovation Success: Enhancing Our Product and Service Experience

Recognizing the need to stay competitive in the high-end market, Guest Services recently invested approximately $7.5 million to reinvigorate our DoubleTree hotel. This transformation was driven by the desire to align the quality of our product with the exceptional service we provide. It has been a resounding success, and the DoubleTree team takes pride in the positive feedback and recognition received from guests. 

The revamped rooms now offer a complete package experience that truly reflects the high service levels we strive for. The immediate impact on key performance indicators, such as increased revenue per available room (RevPAR), higher occupancy rates, and improved average daily rate (ADR), demonstrates the remarkable return on investment.

During this renovation period, the DoubleTree team also embarked on the task of rebuilding their culture and synergy. And, we are thrilled to announce the addition of another prestigious accolade to DoubleTree Naples’ collection—the DoubleTree Award of Excellence. This marks the 14th time their team has received this distinguished honor. It is a clear indicator of their progress and signifies a return to the exceptional service and strong team dynamics they continuously strive to maintain and improve.

“While I don’t think we are back to where we were in the past, this award is a strong indicator that we’re headed in the right direction. Not only with our product but with our service and our team,” says Jennifer Robbins, General Manager. 

“So, it means a lot to the team members who have been here through the challenging times, and for our new team members, I think it gives them a lot of pride in the place they work being regarded so highly in a competitive industry.”

We extend our heartfelt congratulations to all team members who have contributed to this achievement. Thank you for your continued dedication and valuable contributions to this success!

New Benefits System

 

From Goodie Bag to Online Savings Marketplace

Guest Services has partnered with Working Advantage to expand its team member discounts program beyond exciting places where we work to include external venues and other goodies just in time for summer! Discover a wide range of special discounts and offers from the world’s leading travel and entertainment brands. Whether you’re looking for local things to do or planning a dream getaway, the site offers incredible savings on adventures for every interest and budget. We want our team members to make memories every mile – if that is at one of our locations like Bear Mountain Inn, New York, Big Sur, California, or at the Doubletree in Naples, Florida, with a 50% employee discount on lodging, food, recreation, and retail; or someplace completely different on your bucket list.

There is so much to check out on our new one-stop platform, including things a little more obscure, like a quote for pet insurance. Right now, it’s Mental Health Awareness Month, so we are offering a free 1-year subscription to Calm, the leading mindfulness and meditation app. It’s worth it to check back frequently for newly added discounts. You can also go to our team member website for general information or reach out to benefits@guestervices.com.

April 2023 Insider | Preservation Month

 

Throughout the early 1900s, National and State Parks were being developed all over the country. As the parks grew in popularity, lodging, and other accommodations became needed to provide guests with the best possible experience. Today, many of these parks and their facilities still stand as symbols of an era long gone, providing a glimpse into the past for visitors and guests alike. From iconic landmarks to hidden gems, Guest Services has the privilege of operating many hotels that offer a fascinating historical perspective while still providing modern amenities and unparalleled hospitality.  In honor of National Preservation Month, we would like to highlight some of our most storied destinations.

 

Bear Mountain Inn

Located in Bear Mountain State Park, New York, Bear Mountain Inn was constructed in 1915 using all-natural materials. It was declared one of the finest examples of rustic Adirondack architecture in America by The American Architect. Over the years, the Inn has hosted famous dignitaries, entertainers, and sports teams such as Eleanor Roosevelt, Franklin D. Roosevelt, Harry S. Truman, Dwight D. Eisenhower, the Brooklyn Dodgers, New York Giants, and New York Knickerbockers. The hotel closed for six years in 2005 for extensive renovations and now features 15 luxury guest rooms and suites, along with over 20,000 square feet of flexible event space.

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Mount Rainier

National Park Inn

In 1883, James Longmire and William Packwood discovered mineral hot springs near Mount Rainier while exploring the area to develop a main route from Puget Sound to Mount Rainier. Longmire filed a claim and constructed a small cabin, which was later expanded to become the first tourist Inn on Mount Rainier. The Inn offered mineral baths, mud baths, and sulfur plunges, which were reputed to have curative powers.

In 1916, the Rainier National Park Company (RNPC) was founded, obtained a 20-year concession contract, and purchased the Longmire family buildings for $12,000. The company intended to market the hot springs but was prohibited by the Park Service when the waters were tested and proved to have no medicinal value. RNPC decided to burn down the old Longmire Springs Hotel and move an annex next to the National Park Inn. A fire completely destroyed the original National Park Inn in 1926, but the annex was untouched. The annex exists today as the National Park Inn.

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Paradise Inn

Located in the southwest corner of the park, Paradise is aptly named as there are few locations within the entire national park system that are as stunning. In early 1895, a coffee shop called the Paradise Hotel and a tent camp were established, providing services to the ever-increasing numbers of people visiting the area. In 1898, John L. Reese combined the two operations and named it Camp of the Clouds. 

As the need increased for a hotel and other services in the Paradise area, a corporation of local Tacoma businessmen formed the Rainier National Park Company (RNPC) and began construction of the Paradise Inn. John Reese sold his camp to RNPC in 1916 to house construction crews as they worked on the new first-class Paradise Inn. In spite of the short construction season, the crew nearly completed the Paradise Inn during the summer of 1916 at an initial cost of $91,000, not including furnishings or equipment.

Over the next century, the park and area developed gradually, welcoming bigger crowds every year. In spite of the many changes, Paradise Inn remains in its grand old state, barely changed from the 1920s when travelers came looking for a place to stay amidst the great beauty of grandeur of Mount Rainier.

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De Leon Springs State Park

 

From its origins as a sacred place for the Timucua Native Americans to the present-day De Leon Springs State Park, this enchanting location has inspired its visitors for generations. In 1570, the Spanish established a Franciscan mission in the area, followed by English and American settlements in the 1800s. The Spring Garden Inn was built in 1925 and became a popular destination for tourists, while the nearby Fountain of Youth attraction opened in 1949. In 1982, the state of Florida purchased the land and created De Leon Springs State Park, which offers swimming, kayaking, and other outdoor activities.

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The Lodge at Wakulla Springs

 

The Lodge at Wakulla Springs, located in northern Florida, has a rich history dating back to the early 1900s. The natural springs were famously used as a filming location for several Tarzan movies. In 1937, the current lodge was built, which quickly became a popular destination for celebrities and politicians. During World War II, the lodge was used as a training facility for soldiers and later as a rehabilitation center for veterans. Today, the lodge is a National Historic Landmark and offers guests a chance to experience the history and natural beauty of Wakulla Springs.

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Big Sur Lodge

 

Pfeiffer Big Sur State Park is named after John Pfeiffer, son of Michael Pfeiffer and Barbara Laquet, who were amongst the first European settlers in the area. Big Sur Lodge is a historic hotel located in Pfeiffer Big Sur State Park, surrounded by redwood forests and scenic mountains. The lodge has been welcoming guests since 1949, originally constructed by the Civilian Conservation Corps as a campsite for workers building the nearby highway. In the 1950s, the lodge was expanded to accommodate guests and became a popular vacation spot for families, artists, and writers. The lodge has survived several natural disasters, including a major fire in 2008, and was restored to its original design. Today, the lodge offers guests comfortable accommodations with a rustic feel and easy access to nearby hiking trails and natural attractions.

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