Category Archives: Sustainability

Potomac Conservancy: A Clean-Water Partner

Earth Month came and went in April, but the work does not stop with the calendar. With no formal company-wide Clean-A-Park Day on the schedule this year, teams across Guest Services took on the OurPlanet Earth Month Challenge instead, heading out into their local communities to clean up parks, beaches, and roadsides through April and into May.

The team at Giants Ridge cleared seven and a half miles of highway during their bi-annual roadside cleanup, pulling out 35 bags of trash, eight tires, and a truckload of items too big to bag. We look forward to seeing what other properties accomplished as more reports come in.

Closer to our Fairfax headquarters, we want to spotlight a very important partner: Potomac Conservancy, the region’s leading clean water advocate.

Why Now

The Potomac River was just named the most endangered river in the United States. For a company headquartered along its banks and running Thompson Boat Center on its waters, that matters. We have partnered with Potomac Conservancy before. They co-hosted the 2025 Potomac Paddle Off with our team at Thompson Boat Center, putting boats in the water and stewardship at the center of the day.

Three Fights Worth Knowing

  • Litter and polluted runoff. Polluted runoff is the fastest-growing threat to the river. The Conservancy runs cleanups across the watershed throughout the season. Volunteer at an upcoming event.
  • Data center water transparency. The Potomac region holds the largest concentration of data centers in the world, with 200 facilities in Loudoun County alone. The Conservancy is advocating for legislation in Maryland and Virginia to require monthly water-use reporting. Sign on to the advocacy campaigns.
  • CLEAR Potomac. In the wake of the 2026 Potomac Interceptor sewage spill, the Conservancy launched the Coalition for Long-term Environmental Accountability and Restoration to push for accountability and long-term restoration of the river.

Take Part

Anyone can pick up the work in their own community by getting outside, cleaning up a local park, beach, or trail, and supporting the groups doing it year-round. To join Potomac Conservancy directly, visit potomac.org or sign up for one of their upcoming cleanup events.

Setting the Standard: Excellence in Marina Management

At Guest Services, we believe that providing legendary hospitality in our nation’s most iconic waterways requires more than just operational oversight, it requires a deeply-rooted respect for the environment and a commitment to professional excellence. This February, several of our leaders at Lake Mead Mohave Adventures reached a new benchmark in their careers by receiving certifications through the Association of Marina Industries (AMI).

Marina Leadership

Marinas managed by Certified Marina Managers (CMMs) are recognized as the most professional in the business. Senior Director of Operations Lisa Duncan and General Manager of Columbia Island Marina Matt McDaniel both recently earned their CMM, joining an elite group that represents the pinnacle of the recreational boating industry. CMMs are marina professionals who have completed an extensive global training process, embracing a “stewardship-first” mindset that ensures our docks remain safe and sustainable for the communities that support them.

Lisa and Matt join our existing roster of CMM leaders, including Gabi Muskett (District Manager, awarded January 2025), Herb Riggle (Cottonwood Cove Resort & Marina), Kim Roundtree (Callville Bay Marina), and the recently retired Rod Taylor, further solidifying our commitment to high-level expertise across the region.

Empowering Daily Operations

While the CMM represents full-charge facility management, the Certified Marina Operator (CMO) certification is specifically designed for those who master the complexities of daily marina operations. This February, five of our leaders earned their CMO designation:

    • Mike Pergola, Willow Beach Marina & Campground
    • Nathan Newingham, Temple Bar Marina
    • Lorrie Riggle, Cottonwood Cove Resort & Marina
    • James Riggle, Callville Bay Marina

These certifications are about more than just titles; they represent a “Michelin-level” dedication to the guest experience. By prioritizing continuing education through the AMI Training Institute, these leaders ensure that from the moment a boater hits the water, they are supported by a team that values ethical conduct and operational precision.

As we celebrate these achievements, we recognize that the strength of our “small-knit but mighty” culture is built on the individual growth of our people. Congratulations to our newly certified leaders for their dedication to keeping Guest Services at the forefront of the maritime industry.

St. Andrews State Park Team Hosts Another Successful Cleanup

St. Andrews State Park staff, in collaboration with Guest Services, recently hosted a successful cleanup event on Shell Island. About 30 volunteers participated, helping to remove an estimated 500 pounds of trash from the shoreline. Guest Services provided transportation to the island, making it easier for everyone to take part. These cleanups are held quarterly by the park and remain open to the public, offering a chance for the community to join in preserving this special destination.

At Guest Services, we are proud to support initiatives like these and encourage our team members to take part. Many of our properties and parks provide opportunities for staff to join volunteer efforts or even host events of their own, helping strengthen community connections and protect the natural environments we are entrusted to serve.

Thank you to all who participated in this event and who continue to make sustainability a priority!