Education is one of the strongest strategies for battling discrimination, prejudice, unconscious bias, and racism. Our HR infrastructure includes modern training programs to teach team members real world learnings they can employ professionally and personally.
Guest Services is committed to fostering a culture of inclusivity throughout our workplace where all team members, guests, and clients feel valued, heard, and respected. We understand that inclusive workplaces are not created by chance but by intentionality.
We ensure that our team members are provided with the most up-to-date education on Diversity, Equity, and Inclusion topics. We train them to identify situations in which they can apply this education, and we give them the tools to deliver exceptional service to all communities of people, both internally and externally.
As part of our annual compliance training curriculum, all team members are required to complete Diversity, Equity, and Inclusion training that covers topics including unconscious bias, micro-inequities, how to respond to challenges, and the role every team member plays in creating a welcoming and inclusive work environment.
To effectively train team members at our properties across the country, our training modules are offered in various modalities and in multiple languages.