Author Archives: Quinn Pochekailo

De Leon Springs and Giants Ridge Drive Environmental Impact Through Local Cleanups

Protecting Florida’s Waterways

On April 5, De Leon Springs State Park participated in the annual St. Johns River Cleanup, an initiative organized by Volusia County’s Environmental Management Division. The event mobilized eight sites across the region, with De Leon Springs serving as one of the central hubs for volunteer activity.

Park staff joined forces with community groups, social organizations, and boaters to tackle pollution along the river’s banks and within the water itself. Volunteers collected tires, plastics, and other debris that had built up over time, reinforcing the park’s role as a steward of the surrounding ecosystem.

The impact of this collective effort was significant:

440 volunteers across all locations
1,320 collective volunteer hours
4,365 pounds of trash removed
Native trees or shrubs provided to volunteers for at-home planting

Efforts like this help preserve the ecological health of the St. Johns River while encouraging lasting community participation. For De Leon Springs, already known for its natural spring and rich biodiversity, this event underscored a continued commitment to conservation and education.

Roadside Responsibility and Slope-Wide Stewardship

In Minnesota, Giants Ridge has taken a focused, local approach to sustainability through a roadside adoption initiative and annual resort cleanup traditions. In summer 2024, the property officially adopted a 2.6-mile stretch of Giants Ridge Road, committing to biannual cleanups planned and led by the site’s Sustainability Committee.

Since the adoption, the team has completed cleanups in July and September 2024, and again in April 2025. These events brought together volunteers from departments across the resort and members of the ski patrol. The team also organizes an annual Hill Cleanup, clearing debris from ski slopes and base areas to prepare for summer activities.

The initiative has already made a clear impact, with outcomes such as:

Three road cleanups completed since adoption
Cross-departmental volunteer teams, including ski patrol
Plans to adopt an additional 2-mile section of roadway
Annual Hill Cleanup focused on slope care and grounds readiness

From Florida’s rivers to Minnesota’s ridgelines, Guest Services properties are proving that sustainability is more than a philosophy; it’s a lived value, demonstrated through real work, meaningful partnerships, and a collective effort to protect what matters most.

Guest Services, Inc. Announces Key Promotions Across Hospitality and Property Management Divisions

Hospitality Services Division

Jesse Askew has been promoted from General Manager of the Lodge at Wakulla Springs to Area Manager, overseeing multiple Florida State Park properties. At Wakulla, Jesse led the revitalization of the historic lodge, helping restore its standing as a premier destination within the Florida State Park system. Previously, Jesse served as General Manager at Regal Palms, where she managed the clubhouse and 598 townhomes.

“Guest Services has been the bulk of my hospitality career. I even left for a year and came back because I saw what type of company it was,” said Jesse. “What excites me most is watching others grow their confidence in their roles and seeing our Guest Services family continue to expand.”

Chad Taylor has been promoted from Director of Marketing and Guest Experience at Lake Mead to Director of Operations under Brandy Frederich. In this role, Chad will take on strategic oversight and operational planning for Stehekin, Silver Falls, and Lake Roosevelt, while continuing to support marketing efforts across multiple properties.

“I never imagined I’d work for a corporation, but Guest Services changed my perspective,” said Chad. “This is a company that genuinely listens to its people and walks the talk, even during the toughest times. I’m honored to help shape the culture that has already given me so much.”

Kevin Rude has been promoted from Business Manager at Lake Mead to Regional Business Analyst, reporting to Brandy Frederich. Kevin will support properties across the Pacific Northwest by analyzing operational data and uncovering business insights that inform strategic planning.

“It’s been quite the adventure. From starting as Rod Taylor’s executive assistant to now supporting our incredible West Coast operations teams,” said Kevin. “Thanks to mentors like Rod and Brandy, I’ve grown in ways I never imagined. Guest Services isn’t just a job—it’s about creating memorable experiences and leaving a positive impact.”

Condominium & Property Management Division

Ethan Loschiavo has been promoted from District Manager to Managing Director of The Marbella, one of Guest Services’ flagship luxury condominium properties. Ethan’s leadership across several sites, including the successful launch of Kalea Bay, has positioned him as a key force in the division’s continued excellence.

“This next chapter with The Marbella is both a privilege and a responsibility,” said Ethan. “With its unique blend of luxury living and community care, I look forward to leading this vibrant property alongside an incredible team of dedicated professionals.”

Karla Thurkettke has been promoted from General Manager of Stratford to District Manager. Her outstanding service delivery has earned the trust of residents and board members alike and has elevated Guest Services’ reputation within the communities she has supported.

“Working with the support structure at Guest Services has allowed me to strengthen so many core skills,” said Karla. “In this new role, I’m excited to share those lessons and support our teams through growth and challenges.”

Please join us in congratulating these talented individuals on their well-earned promotions and continued commitment to excellence!

Property Spotlight: Silver Falls State Park

Introducing Our Oregon Debut

From rich history to jaw-dropping scenery, Silver Falls offers an experience unlike any other in Oregon.

Established July 23, 1933, with Civilian Conservation Corps–built historic structures like the South Falls Lodge
Largest state park in Oregon at ~9,000 acres with more than 24 miles of hiking, 14 miles of horse trails, and a 4‑mile paved bike path
Trail of Ten Falls: a 7.2‑mile moderate loop dropping 800 ft that features 10 waterfalls, four of which you can walk behind
South Falls: the iconic 177‑ft cascade (Double Falls is the tallest at ~178 ft)
Wildlife & nature: Douglas firs, vine maple, abundant wildlife including deer, squirrels. Cougars and black bears exist, but are rare

Hospitality in the Heart of the Forest

Located just over an hour from Portland, Guest Services now operates South Falls Café, Ten Falls Trading Company, Foothills Ranch, Davidson Ranch, and Smith Creek Village, all catering to day visitors and overnight guests. The lodges and cabins, perched near the falls, provide group accommodations, event space, and full-service commercial kitchens.

South Falls Café: Positioned near the iconic South Falls trailhead, this café offers locally inspired grab-and-go meals, coffee, and refreshments perfect for hikers preparing to explore the Trail of Ten Falls. It’s a central gathering point for visitors to refuel and relax amid scenic views.

Ten Falls Trading Company: Attached to the café, this cozy retail space provides outdoor essentials, apparel, trail snacks, and souvenirs. It’s a convenient stop for picking up last-minute hiking gear or a memento from the park.

Foothills Ranch & Davidson Ranch: These two historic lodges are nestled deeper into the park and designed for group retreats, reunions, and weddings. Each ranch features:

Approximately 75 bunk-style beds
A large open gathering hall with a central fireplace
Commercial-grade kitchens for self-catering or hosted meals
Scenic surroundings perfect for camp-style programs and rustic celebrations

Smith Creek Village: Formerly closed to the public, this once-private corner of the park is now open and reimagined as a tranquil overnight destination. It includes:

Eight cabins with 1–3 beds each
Four larger six-room cabins with shared lounge areas and fireplaces
The Calypso Cabin, a renovated VIP suite often used by wedding parties
Two duplex cabins ideal for couples or solo travelers
A soon-to-open Big Leaf Market & Grill, with coffee, snacks, and a casual dining experience for campers and cabin guests
Direct access to Mackenzie’s Meadow and trailheads connecting to the broader park

Together, these properties offer an integrated hospitality experience in the heart of one of the Pacific Northwest’s most stunning natural destinations.

Looking Ahead to What’s Next

Exciting developments are underway at Silver Falls, including the upcoming opening of Big Leaf Market & Grill, which will offer coffee and hot meals to both hikers and overnight guests. New seasonal programming is also in the works, featuring birdwatching weekends, winter festivals, and expanded bike rentals. These enhancements align with Oregon Parks’ long-term vision for the North Gateway area, which includes a new campground, visitor center, and improved parking and guest services.

“This is kind of our tryout in Oregon, and there’s a lot of potential here,” Chad adds, highlighting plans to grow community‑centered programming, expand offseason events, and immerse guests in the park’s natural and historical richness.