Category Archives: Property Spotlights

Guest Services, Inc. and America250: Reflecting on Our Role in America’s Story

As the nation prepares to mark the 250th anniversary of the United States in 2026, Guest Services, Inc. is honored to take part in America250, a once-in-a-generation commemoration celebrating our country’s history, progress, and future. This milestone is a natural extension of who we are as a company: one rooted in service, stewardship, and deep partnerships across America’s parks, public lands, and communities. Throughout 2026, America250 will come to life across our operations through marketing, culinary, retail, digital, and on-site experiences, with Adventures Unbound closely aligned to help connect guests to the extraordinary places we serve.

The following five-part video series features CEO Nico Foris reflecting on Guest Services’ role in welcoming millions of people to experience America’s landscapes, history, and culture as part of the broader America250 commemoration. This page will serve as the home for that series, with the first video debuting in January 2026, followed by two additional videos in February and the final two in March.

To learn more about how Guest Services will introduce and activate the America250 initiative throughout the year, read our official announcement and visit the Adventures Unbound America250 page.

Ten Falls Supply Co. Brings Purpose-Driven Retail to Silver Falls State Park

Located beside the South Falls Lodge and Café at Silver Falls State Park, Ten Falls Supply Co. is a carefully designed retail concept that brings purpose, functionality, and storytelling together in a compact footprint. Housed in a historic 450-square-foot stone building constructed in the 1930s, the shop has already earned recognition for its intentional design and curated merchandise, including being described by SGN Magazine (read article) as “the world’s best little hiking store.”

Originally built as a garage and later used as the South Falls Theater, the building now serves as an outfitter for hikers preparing to tackle one of Oregon’s most iconic trails, the Trail of Ten Falls.

A Brand-New Concept Built from the Ground Up

Ten Falls Supply Co. represents a first for Guest Services retail operations. Rather than inheriting an existing store, the team was given the opportunity to design the concept from scratch.

“Typically, when we are activating a new property, we are inheriting an existing retail operation, which can make it challenging to bring the store up to Guest Services standards,” said Mark Johnson, Director of Retail Operations. “Ten Falls Supply Co. was different. We were handed a blank canvas, and the result is our pure vision. All of our operational standards are in play, making this a prototype for our wilderness store aesthetic.”

That approach allowed the team to create a space that feels authentic to its environment, blending vintage hiking shop charm with modern functionality. Some visitors have compared it to a “mini-REI,” an assessment that aligns closely with the store’s mission.

Complementing the Park’s Existing Retail

Ten Falls Supply Co. was intentionally designed to complement, not compete with, the nearby South Falls Nature Store, which is operated by the Friends of Silver Falls State Park. The Nature Store focuses on educational materials and nature-oriented gifts in support of the park’s mission.

“They have a very clear educational focus,” Mark explained. “We wanted to address product categories that they do not carry, particularly hiking supplies. That includes trail snacks, hydration, trekking poles, first aid kits, and other active gear that visitors need to complete the hike safely.”

This collaborative approach ensures visitors have access to both educational resources and practical essentials while supporting the broader goals of the park.

Inspired by the Trail of Ten Falls

The store’s name is directly tied to its location at the trailhead of the Trail of Ten Falls, a designated National Recreation Trail and a 7.2-mile loop that passes ten waterfalls.

“Many visitors come specifically for the challenge of completing the loop,” Mark said. “We chose the name Ten Falls Supply Co. because we are the outfitter where hikers get what they need to complete that journey.”

Inside the store, guests will find items designed to celebrate the accomplishment, including apparel featuring a bold “7.2” and hats embroidered with “I hiked the Trail of Ten Falls.” These pieces are intentionally positioned as keepsakes that mark the achievement and encourage hikers to return after finishing the trail.

A Small Space Thoughtfully Curated

Despite its modest size, Ten Falls Supply Co. offers a wide selection of active gear and apparel. Roughly 40 percent of vendors are based in Oregon, and 60 percent of products are made in the United States. Imported items are selected with sustainability in mind and often use recycled materials or support environmental initiatives such as 1% for the Planet.

One notable example includes waterproof backpacks designed for Silver Falls’ rainy conditions. The bags are made from ocean-recovered plastics, co-branded with the Ten Falls Supply Co. logo, and produced by Got Bag, a Portland-based company.

“We have given each and every product in the store this kind of thoughtful consideration,” Mark said.

Local artists also play a major role in shaping the store’s identity. Designs from Portland-based artist Myranda Snyder, originally created for a bandana, now appear across apparel, magnets, mugs, water bottles, and other items featuring owls and Pacific tree frogs.

A Living Store Supported by a Dedicated Team

While opening the store was a major milestone, Mark emphasized that ongoing care is what drives success.

“We like to say every store is a living thing. It needs constant attention, from maintaining merchandising standards to restocking daily and reordering bestsellers,” he said. “Learning from customers and adjusting as you go is essential.”

He credited the Silver Falls team for continually refining the store and improving it each day.

With its strong sense of place, sustainable focus, and deep connection to the hiking experience, Ten Falls Supply Co. offers more than retail. It provides preparation, inspiration, and a meaningful way for visitors to remember their journey through one of Oregon’s most celebrated landscapes.

Boating in DC Wins First Place in the New DMV Explorer Campaign

Blending Fun, Learning, and Community

This year, Boating in DC launched an exciting new partnership with Agents of Discovery, an interactive educational app that inspires exploration through gamified learning. The initiative reflects the team’s ongoing commitment to connecting guests with Washington, D.C.’s natural beauty and historic landmarks.

“In D.C., we’re surrounded by so much history and so many monuments,” shared CJ Brenner, Area Manager. “At our Tidal Basin location, guests can literally pedal right past them.”

The ‘Cherry Blossom Conservation’ Mission at the Tidal Basin combined lessons on the area’s famous Cherry Blossom trees with nearby national monuments, creating a hands-on way for guests of all ages to learn while they explored. The DMV Explorer campaign further promoted the mission and app, which guests could access free of charge during their rental. “It was a great experience for us,” CJ added. “We were able to learn more about our community partners and the great work they’re doing with outdoor education in the area.”

Guest getting a close picture of the trees during peak bloom from the boat.

 

A First-Place Finish

At the close of the campaign, Boating in DC earned first place across all participating sites. In a congratulatory note, a representative of Agents of Discovery’s Explorer Campaign wrote, “Because of your hard work, countless families and young explorers discovered new places, learned about nature and history, and had so much fun exploring the DMV region! You truly soared to the finish—amazing job, Team!”

Boating in DC was recognized for its creativity and guest engagement, particularly for integrating QR codes directly onto pedal boats to make participation easy and intuitive. “It’s a highly trafficked area, it’s a free activity, and the QR codes made it effortless for guests to get involved,” CJ explained.

QR Codes placed on boats to encourage Agents of Discovery participation.

Continuing the Momentum

Looking ahead, the team plans to expand its use of the Agents of Discovery app to highlight more of Boating in DC’s unique locations. “Through our partnership with Agents, we can change where the app gets used and turn missions on or off at different sites throughout the season,” CJ said. “It would be great to create more missions this winter so we can highlight each location and give more guests a chance to explore.”

With this success, Boating in DC continues to blend education, recreation, and community connection, proving that a day on the water can be both fun and inspiring.