Author Archives: Quinn Pochekailo

Guest Services, Inc. Announces Key Promotions Across Hospitality and Property Management Divisions

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Following the recent announcement of four key promotions within our Operations Division, Guest Services, Inc. is proud to continue recognizing the outstanding talent driving our company forward. This latest round of promotions highlights rising leaders across our Hospitality Services and Condominium & Property Management Divisions, each bringing energy, dedication, and deep expertise to their new roles.

“At Guest Services, our success is driven by the passion, integrity, and ingenuity of our team,” said Nico Foris, Chief Executive Officer. “These team members exemplify our core values and have earned the trust of both clients and colleagues through their hard work and leadership. We are thrilled to see them take on new challenges as we continue to expand our portfolio and services.”

Hospitality Services Division

Jesse Askew has been promoted from General Manager of the Lodge at Wakulla Springs to Area Manager, overseeing multiple Florida State Park properties. At Wakulla, Jesse led the revitalization of the historic lodge, helping restore its standing as a premier destination within the Florida State Park system. Previously, Jesse served as General Manager at Regal Palms, where she managed the clubhouse and 598 townhomes.

“Guest Services has been the bulk of my hospitality career. I even left for a year and came back because I saw what type of company it was,” said Jesse. “What excites me most is watching others grow their confidence in their roles and seeing our Guest Services family continue to expand.”

Chad Taylor has been promoted from Director of Marketing and Guest Experience at Lake Mead to Director of Operations under Brandy Frederich. In this role, Chad will take on strategic oversight and operational planning for Stehekin, Silver Falls, and Lake Roosevelt, while continuing to support marketing efforts across multiple properties.

“I never imagined I’d work for a corporation, but Guest Services changed my perspective,” said Chad. “This is a company that genuinely listens to its people and walks the talk, even during the toughest times. I’m honored to help shape the culture that has already given me so much.”

Kevin Rude has been promoted from Business Manager at Lake Mead to Regional Business Analyst, reporting to Brandy Frederich. Kevin will support properties across the Pacific Northwest by analyzing operational data and uncovering business insights that inform strategic planning.

“It’s been quite the adventure. From starting as Rod Taylor’s executive assistant to now supporting our incredible West Coast operations teams,” said Kevin. “Thanks to mentors like Rod and Brandy, I’ve grown in ways I never imagined. Guest Services isn’t just a job—it’s about creating memorable experiences and leaving a positive impact.”

Condominium & Property Management Division

Ethan Loschiavo has been promoted from District Manager to Managing Director of The Marbella, one of Guest Services’ flagship luxury condominium properties. Ethan’s leadership across several sites, including the successful launch of Kalea Bay, has positioned him as a key force in the division’s continued excellence.

“This next chapter with The Marbella is both a privilege and a responsibility,” said Ethan. “With its unique blend of luxury living and community care, I look forward to leading this vibrant property alongside an incredible team of dedicated professionals.”

Karla Thurkettke has been promoted from General Manager of Stratford to District Manager. Her outstanding service delivery has earned the trust of residents and board members alike and has elevated Guest Services’ reputation within the communities she has supported.

“Working with the support structure at Guest Services has allowed me to strengthen so many core skills,” said Karla. “In this new role, I’m excited to share those lessons and support our teams through growth and challenges.”

Please join us in congratulating these talented individuals on their well-earned promotions and continued commitment to excellence!

Property Spotlight: Silver Falls State Park

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Guest Services proudly expands its footprint in the Pacific Northwest with its first-ever property in Oregon: Silver Falls State Park, the state’s largest and most visited park. Surrounded by towering waterfalls, mossy forest trails, and canyon views, this new operation brings Guest Services’ signature hospitality to one of Oregon’s most iconic natural destinations.

“Silver Falls is Guest Services’ newest property and our first in the state of Oregon,” says Chad Taylor, Director of Operations, Hospitality. “It also just happens to be Oregon’s crown jewel.” With over 1.1 million visitors annually, more than 9,000 acres of forest, over 35 miles of trails, and 10 breathtaking waterfalls, Silver Falls truly lives up to its moniker.

Introducing Our Oregon Debut


From rich history to jaw-dropping scenery, Silver Falls offers an experience unlike any other in Oregon.

  • Established July 23, 1933, with Civilian Conservation Corps–built historic structures like the South Falls Lodge
  • Largest state park in Oregon at ~9,000 acres with more than 24 miles of hiking, 14 miles of horse trails, and a 4‑mile paved bike path
  • Trail of Ten Falls: a 7.2‑mile moderate loop dropping 800 ft that features 10 waterfalls, four of which you can walk behind
  • South Falls: the iconic 177‑ft cascade (Double Falls is the tallest at ~178 ft)
  • Wildlife & nature: Douglas firs, vine maple, abundant wildlife including deer, squirrels. Cougars and black bears exist, but are rare

Hospitality in the Heart of the Forest

Located just over an hour from Portland, Guest Services now operates South Falls Café, Ten Falls Trading Company, Foothills Ranch, Davidson Ranch, and Smith Creek Village, all catering to day visitors and overnight guests. The lodges and cabins, perched near the falls, provide group accommodations, event space, and full-service commercial kitchens.

South Falls Café: Positioned near the iconic South Falls trailhead, this café offers locally inspired grab-and-go meals, coffee, and refreshments perfect for hikers preparing to explore the Trail of Ten Falls. It’s a central gathering point for visitors to refuel and relax amid scenic views.

Ten Falls Trading Company: Attached to the café, this cozy retail space provides outdoor essentials, apparel, trail snacks, and souvenirs. It’s a convenient stop for picking up last-minute hiking gear or a memento from the park.

Foothills Ranch & Davidson Ranch: These two historic lodges are nestled deeper into the park and designed for group retreats, reunions, and weddings. Each ranch features:

  • Approximately 75 bunk-style beds
  • A large open gathering hall with a central fireplace
  • Commercial-grade kitchens for self-catering or hosted meals
  • Scenic surroundings perfect for camp-style programs and rustic celebrations

Smith Creek Village: Formerly closed to the public, this once-private corner of the park is now open and reimagined as a tranquil overnight destination. It includes:

  • Eight cabins with 1–3 beds each
  • Four larger six-room cabins with shared lounge areas and fireplaces
  • The Calypso Cabin, a renovated VIP suite often used by wedding parties
  • Two duplex cabins ideal for couples or solo travelers
  • A soon-to-open Big Leaf Market & Grill, with coffee, snacks, and a casual dining experience for campers and cabin guests
  • Direct access to Mackenzie’s Meadow and trailheads connecting to the broader park

Together, these properties offer an integrated hospitality experience in the heart of one of the Pacific Northwest’s most stunning natural destinations.

Looking Ahead to What’s Next

 

Exciting developments are underway at Silver Falls, including the upcoming opening of Big Leaf Market & Grill, which will offer coffee and hot meals to both hikers and overnight guests. New seasonal programming is also in the works, featuring birdwatching weekends, winter festivals, and expanded bike rentals. These enhancements align with Oregon Parks’ long-term vision for the North Gateway area, which includes a new campground, visitor center, and improved parking and guest services.

“This is kind of our tryout in Oregon, and there’s a lot of potential here,” Chad adds, highlighting plans to grow community‑centered programming, expand offseason events, and immerse guests in the park’s natural and historical richness.

Honoring the Legacy of The Indian Craft Shop

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After over 87 years of celebrating and promoting American Indian arts, Guest Services will no longer be operating The Indian Craft Shop and will have its final day of business on June 6. For generations, the Shop has been a beloved cultural gem inside the U.S. Department of the Interior, connecting visitors with authentic Native American art, jewelry, and traditions from across the country.

Founded in 1938 and managed by Guest Services, Inc. since its inception, the Shop has served as more than a retail space, providing a hub for learning, cultural appreciation, and human connection. Whether you were a first-time visitor, a long-time regular, or even a third-generation supporter, The Indian Craft Shop became part of countless personal journeys and family traditions.

Join Our Final Celebrations

As part of its farewell, the Shop is hosting two Open House Celebrations. The first, held on May 8, welcomed guests for an afternoon of connection, shared memories, and celebration. Attendees enjoyed cake and refreshments in the sculpture garden behind the Shop. 

During the event, Guest Services President & CEO Nico Foris and Michael “Mick” Rusten, Director of Facilities and Administration for the Office of the Secretary, had the honor of cutting the ceremonial cake. (Photo by Susan Schramm)

The final celebration will take place on Thursday, May 22, from 1:00 p.m. to 4:00 p.m., and all are invited to stop by, wear their favorite pieces collected over the years, and join in recognizing the community the Shop has fostered for generations.

Visitors can also take part in a blowout sale from May 20 to May 30, featuring the last of the Shop’s beautiful and unique inventory as one final chance to take home a meaningful treasure from this historic space.

Honoring Susan Pourian’s 42-Year Legacy

The closing coincides with the retirement of Susan Pourian, who has worked for Guest Services for an incredible 42 years — managing the shop, as district manager in specialty retail, working special events, and even in Marketing at the corporate office. Coming full circle to directing the Shop, her legacy is one of deep knowledge, tireless dedication, and unwavering support for Native artists and their stories. Her passion has shaped the Shop into the remarkable place it is today.

“Let’s take this time to celebrate the many years of special arts, people, experiences, and shop connections,” the Shop team shared in their recent newsletter. “This is indeed a time to have a look back and celebrate.”

Looking Ahead with Hope

As the Department of the Interior works to identify a new operator for the Shop, there is hope that another entity will carry the baton forward and continue to showcase American Indian arts for another 87 years to come.

Guest Services, Inc. extends heartfelt gratitude to the Shop’s dedicated team, its talented artists, the Department of the Interior, and every visitor who has helped make The Indian Craft Shop a vibrant and meaningful part of our shared history.