Congratulations to Nico for his recent appointment as CEO! His new position is a reflection of his contributions and achievements at Guest Services for the past ten years.
“I’m grateful to my predecessor, Gerry Gabrys… Working alongside him has taught me so much both personally and professionally, and I am grateful for the confidence he and the Board of Trustees have placed in me,” he says.
As Nico prepares to lead us into a new era for Guest Services, he has a comprehensive list of exciting priorities, initiatives, projects, and business opportunities.
Hear a quick summary of what Nico’s looking forward to on the horizon (0:48)
“The responsibility of leading such a storied institution is great, but I am excited and determined to take on these challenges with the support of our incredible team.”
Reinstatement of Benefits
Our employees are our greatest asset. Providing an optimal environment for them to thrive in has and always will be a top priority despite any challenges that impact our industry and business. We are very excited to have reinstated all benefits available to employees as were available before the pandemic.
Our leadership teams are committed to attracting new talent and resources during this extremely difficult labor market. We hear and greatly appreciate those who have been wearing multiple hats to maintain operations… help is on the way!
Reinvigorating Our Operations
This year, we will reintroduce the restructured Quality Assurance Program (Q Award) to obtain regular feedback from clients and customers. The Culinary Forum will also be brought back for our chefs to exchange ideas on improving our offerings and increasing profitability.
Hear how the executive team looks to provide operations support in the new year (0:37)
We are committed to maintaining, strengthening, and elevating our social responsibilities and awareness – 1) to all employees through new and various Diversity, Equity, and Inclusion initiatives and 2) to our partners and communities through our sustainability efforts.
One of Nico’s highest personal priorities is to visit properties as often as possible. Seeing the organization’s incredible reach and meeting our diverse team members in person is one of the greatest strategies for staying in tune with what the company, and its community, need.
Nico discusses some of his personal priorities in his new role as CEO (1:05)
Business development efforts remain a high priority and we are determined to expand within existing and new geographic areas. We are already off to a great start in 2022, with the addition of a new Florida state park contract, Homosassa Springs. We also look forward to the expansion project of additional guest rooms, lobby renovation, and employee housing units at our owned and operated Lodge at Breckenridge. Lastly, we are entering phase 2 of renovations at our DoubleTree Suite in Naples.
We will continue hosting live town hall meetings so all employees have an opportunity to hear Guest Services’ progress and ongoing business updates.