Guest Services, Inc. is proud to announce the promotion of four dynamic leaders within our Operations Division: Paulette Lassiter, Gabi Muskett, CJ Brenner, and the new addition to our team, Victoria Decker. These individuals exemplify the talent, commitment, and leadership that define our company culture.

“I am thrilled to announce and celebrate the well-deserved promotions within our company,” says CEO Nico Foris. “These individuals have demonstrated exceptional dedication, talent, and leadership, earning their new roles through hard work and commitment. Their contributions have been instrumental to our success, and I have no doubt that they will continue to strengthen our teams and drive our company forward.”

Please join us in congratulating Paulette, Gabi, CJ, and Victoria as they step into these exciting new roles.

Paulette Lassiter, Director of Food and Beverage Operations

Paulette Lassiter began her Guest Services journey in 1987 as a cashier, and nearly 40 years later, she has been promoted to Director of Food and Beverage Operations. Her extensive experience spans law firm cafeterias, the National Shrine, and National Mall locations.

“My experience at Guest Services, Inc. has been a great one,” Paulette shares. “I started on September 3, 1987, as a cashier, and to have a company promote from within really speaks volumes. I was a District Manager for 25 years and recently got promoted to Director of Food and Beverage Operations on April 1, 2025. It is such a joy to work for Guest Services, and I am overjoyed for what’s to come for all employees who want to enhance their careers here.”

Reflecting on her future in this new role, Paulette adds, “What excites me is how Guest Services takes care of its employees and cares about both internal and external customers, products, and properties. I’m passionate about what we’ve achieved—like gaining new properties and facilities—and I’m looking forward to what’s next for me.”

Gabi Muskett, District Manager, Operations

Promoted from Area Manager to District Manager, Gabi Muskett brings nearly a decade of hands-on experience across the recreation division, including key roles in Boston, Washington, DC, and even hurricane recovery efforts in Florida.

“My experience with Guest Services, Inc. has been collaborative, innovative, and steady,” Gabi says. “Whether I’ve been slinging kayaks at Hopkinton, cleaning up Flamingo after a hurricane, launching Dinners at Dusk, or hosting a holiday party at Washington Sailing Marina, I’ve always felt a strong sense of teamwork and camaraderie.”

She continues, “Something that is so unique to GSI is the retention of so many people I work with today. People like Bill Briggs, Rick Wayland, Nico Foris, Ninya Domingo, Alex Binsted, Matt Lawler, CJ Brenner, Liliana Ochoa, and many others have known me for 9+ years, and while I hope they don’t tell all the stories, our rapport continues to grow. That team around me is the rock to my career.”

Looking ahead, Gabi is most excited by the unknown: “The various opportunities that I probably don’t even know about yet, but I know the company will continue to offer. Fresh out of college as a Shift Lead at Hopkinton Boathouse, I never imagined I’d be offered a District Manager position in DC. But here I am! That’s what excites me… the fact that Guest Services invests in us and believes in promoting from within.”

CJ Brenner, District Manager, Administration

After over a decade with Guest Services, CJ Brenner has been promoted to District Manager, Administration. Her career has evolved from Dock Hand to HR Coordinator, Compliance Analyst, Operations Manager, and most recently, leading DC and Boston operations.

“I’ve recently celebrated 10 years with Guest Services,” CJ says, “but I’ve actually worked with parts of the team for 13 years, starting as a Dock Hand at Key Bridge Boathouse. I’ve swiped thousands of credit cards, onboarded hundreds of staff annually, taught CPR to over 100 team members each year, and tried my best to prevent people from falling in the water—or losing their phones—while renting equipment.”

She adds with a laugh, “Many team members think I’m a computer. I’ve heard ‘OMG she does exist’ more than once when meeting the Florida or Massachusetts teams in person.”

In her new role, CJ is especially energized by the opportunity to shape programming and expand marketing efforts. “I’m excited to continue developing our programs, classes, and tours. I’ve always enjoyed being able to create something new and see what guests respond to. I’m also looking forward to improving our outreach in DC and Boston so more people know about everything we have to offer.”

Victoria Decker, Senior Manager, Operations

Joining Guest Services as Senior Manager of Operations, Victoria Decker brings more than 25 years of hospitality experience to the team. Her background includes culinary operations, food safety, purchasing, and quality assurance for high-volume scratch-cooking restaurants across the Washington, DC metro area.

“I’m a dedicated hospitality professional, and I feel incredibly fortunate to have had such an amazing career working with outstanding companies,” Victoria shares. “I’ve worked with Clyde’s Restaurant Group, Farmers Restaurant Group, Jose Andres Group, and Thompson Hospitality Group, developing programs in purchasing, R&M, QA, and risk management.”

Victoria’s roots in hospitality go back even further. “I started young, like age 10, volunteering at a local German restaurant. I’ve had a love for food and service ever since. It’s the chefs and operators that make everything happen, and I’ve always valued fostering those relationships.”

Now, she looks forward to applying her expertise at Guest Services. “The company’s rich history, impressive clients, and exceptional team make this the ideal place for the next chapter of my journey. I’m excited to contribute to the growth of our business, the enhancement of our brand, and the continued success of one of the best organizations in the industry.”

Big Sur Lodge is located in the heart of California’s iconic Big Sur State Park, offering visitors an exceptional base to explore the stunning natural beauty of the area. Surrounded by towering redwoods and dramatic coastal cliffs, the Lodge provides easy access to the park’s renowned hiking trails, pristine rivers, and breathtaking ocean views. Big Sur is known for its rugged landscapes, rich wildlife, and outdoor recreation opportunities, making it a must-visit destination for nature lovers and adventurers alike.

Paul Amend plays a vital role at Big Sur Lodge and in the Big Sur Fire Brigade, balancing his responsibilities as the Sales and Marketing Manager at the Lodge with his duties as a firefighter in the local community. His dedication to both roles speaks to his deep commitment to the safety and enjoyment of both visitors and residents in this remote, picturesque area.

A Life-Saving Incident

One of Paul’s most memorable experiences as a firefighter took place on January 5, 2024. He and his team responded to a serious rescue on the Pine Ridge Trail, where a hiker had fallen almost 350 feet, suffering injuries to his head, leg, and arm. The weather was cold and foggy, making a helicopter rescue impossible. In these challenging conditions, the team had to get creative and find alternative ways to rescue the injured hiker.

Paul recounts how they located the patient after hours of hiking and maneuvering through the fog. The team found a path that led them down to the riverbed, where they were able to lower the patient and prepare him for transport. Using an off-road stretcher, they wheeled the hiker for nearly nine miles back to safety. “It was one of the more grueling rescues I’ve been a part of,” Paul says. “But the team’s perseverance got us through it, and we were able to get him out in the end.”

Big Sur’s Community Resilience

Another pivotal moment in Paul’s career happened on March 30, 2024, when a road washout isolated thousands of visitors to Big Sur. With no way for them to leave, Paul and his team jumped into action, transforming the Lodge’s Conference Center into an emergency shelter.

Read more about this incident and hear from Big Sur Lodge General Manager Matt Wilkins

“Once the road became impassable, we had to find a way to care for everyone who couldn’t get out,” Paul recalls. The Lodge hosted 63 people in the Conference Center and provided additional space in the restaurant, while others chose to sleep in their cars. Throughout the night, Paul and his team kept guests informed about road conditions and when they could return home. “We did everything we could to make sure everyone was safe and comfortable,” he adds. The following day, the road partially reopened, and visitors were able to continue their journey through a mass caravan organized by park officials.

The Big Sur Fire Brigade

Paul’s journey with Big Sur Fire began in early 2023, when he enrolled in the Big Sur Fire Academy to become a certified firefighter. Paul highlights the unique nature of the Big Sur Fire Department, which is largely funded by donations from local businesses and residents. “It’s a community effort, and being part of that makes me proud,” he says.

Since his training, Paul has been involved in several emergency responses, including helicopter rescues and other critical incidents. His firsthand knowledge of Big Sur’s trails and remote locations has made him a valuable asset in these rescue operations. “Living and working here gives me the advantage of knowing the area intimately, which is crucial when it comes to saving lives in an emergency,” Paul explains.

Balancing Sales & Marketing And Big Sur Fire

In addition to his firefighting duties, Paul also serves as the Sales and Marketing Manager at Big Sur Lodge. Balancing these roles is a challenge, but Paul manages it with grace, ensuring the success of both operations. He coordinates events, helps with marketing campaigns, and responds to emergency calls when needed.

Paul’s dual roles require him to be flexible and always ready to step in at a moment’s notice. “My pager goes off for emergencies, and if I can help, I’m there,” he says. Whether he’s working on a marketing strategy or coordinating a rescue, Paul’s commitment to his community shines through in everything he does.

Thank you for all you do, Paul!

Guest Services, Inc. is proud to announce the promotions of Chris Bloyer, Joana Vasilescu, and Brandy Frederich to Vice President roles. These strategic appointments represent a significant step forward for the company, signaling a continued commitment to innovation, excellence, and sustainable growth.

“I am privileged to work with such an amazing leadership team,” says CEO Nico Foris. “Chris, Joana, and Brandy each embody the passion and purpose that define Guest Services, and their vision will be instrumental in shaping our future.”

Congratulations to Brandy, Chris, and Joana on their well-deserved promotions. We look forward to their continued success!

Brandy Frederich, Vice President of Hospitality

Brandy Frederich has been integral to elevating visitor experiences at key properties since 2016, including Mount Rainier and Pfeiffer Big Sur. Under her leadership, Guest Services has strengthened partnerships, significantly increased revenue, and enhanced its e-commerce and retail offerings.

“Brandy’s deep understanding of hospitality and her dedication to community engagement have made her an essential part of our success,” Nico adds. Brandy, who has over 25 years of experience in hospitality and park concessions, will now oversee an expanded portfolio of national and state park properties.

Chris Bloyer, Vice President of Operations

Since joining Guest Services in 2022, Chris Bloyer has overseen operations at some of America’s most beloved national parks, museums, and iconic destinations. His notable projects include launching Bar Americano on the National Mall, Catboat Pizza in Alexandria, and competitive rowing programs at Columbia Island.

“Chris’s ability to build successful partnerships and enhance guest experiences has already had a huge impact,” Nico says. With more than three decades of experience, including previous roles with Georgetown University and the Washington Commanders, Chris brings extensive expertise in operational management and strategic growth.

Joana Vasilescu, Vice President of Condominium and Property Management

Joana Vasilescu has significantly expanded the condominium and property management division in Naples, Florida, since joining Guest Services in 2022. Her dedication to operational excellence and resident satisfaction has strengthened the company’s position in a critical market.

“Joana’s passion for exceptional service sets a high standard for our entire team,” says Nico. With previous leadership roles at Marriott International and Equity Lifestyle Properties, Joana’s expertise in client relations and quality assurance positions Guest Services for continued expansion and success.